Netgear Genie smart setup wizard may appear in internet browser websites that you try to open when your device (computer or laptop) is connected to your range extender’s default network i.e. Netgear_Ext. This might occur if the Netgear extender is not being configured and setup correctly or when it get disconnects from the main WiFi router’s network.

To troubleshoot Netgear Genie that continues to appear after Netgear WiFi extender setup and installation:

  1.  In the first place, you have to reboot your existing WiFi router and the Netgear range extender by performing a power-cycle process on them. 
  2.  Reconnect to the default WiFi network name of your Netgear smart wireless extender. 
  3.  Open a web browser on a computer or laptop and re-run the Netgear Genie setup wizard. 
  4.  If the issue still persists, then reset your Netgear extender back to its default factory values/settings.   
  5.  Clear the web browser's cache, cookies, malware, junk files, and recent history as well. 
  6.  Connect your computer or laptop to Netgear_Ext (default WiFi network) of your Netgear WiFi range extender. 
  7.  Pull up a web browser and configure your range extender.  

Tip: Place the Netgear WiFi range extender at a location where it can receive at least 30-40 percent of your existing router's signal strength.

Once the setup and installation of your Netgear range extender have been completed successfully, close the Netgear Genie smart setup wizard and try again to browse.

Steps to reset a Netgear wireless range extender

There are 2 easy ways you to reset a Netgear range extender. Both of them are mentioned below.

1st Method: Using the factory reset button

  1. Search for a thin object like a paper clip or pin. 
  2.  Grab it and insert it into the reset hole of your Netgear extender. 
  3.  Keep holding it for 10-15 seconds and release it. 
  4.  Now, allow your extender to reboot. Wait for 1-2 minutes.

Your Netgear extender resets.

2nd Method: Using Web GUI (Graphical User Interface)

  1.  Use a device (computer or laptop) that is connected to the extender's WiFi network. 
  2. Now, head towards your internet browser and enter mywifiext into its address bar. To avoid mywifiext not working issue, make sure that the URL isn't entered into the browser's search bar. And, if you are still facing the same issue, then connect your computer or laptop to the range extender via Ethernet cable. 
  3.  Type in your email address and password onto the displayed login page and click on “Log In”. 
  4.  Now, on the displayed Netgear Genie page, click on “Settings” and then “Other Settings”. 
  5.  Finally, click on “Reset” and after that, on “Yes” to proceed.

Wait for a few minutes for the web user interface to finish resetting your Netgear device back to factory default settings.

Steps for clearing browsing history and cache from the internet browser

For Windows (Internet Explorer 8,9,10,11)

  1. Click on the “Tools” menu. 
  2. Select the “Delete Browsing History” button. 
  3. Except passwords check all the boxes and click on “Delete”. If you want to delete your password, then you can select the “password” box as well.

For Win & Mac (Google Chrome)

  1. Navigate to “Settings”. 
  2. Select the “Show advanced settings” option. 
  3. After that, under the “Privacy” option, select the option “Clear browsing data”. 
  4. Ensure that the “Browsing history” option is selected. 
  5. Finally, click on the “Clear browsing data” option.

For Mozilla Firefox (Windows and Mac) 

  1. Navigate to the “History” menu. 
  2. Select “Clear Recent History” option. 
  3. If you want to view the recent history activity, then select “Show All History” option.  

For Apple Safari (Windows)

  • First and foremost, in the upper right corner, expand the “Cog” Icon. 
  • After that, select the “Reset Safari” option. 
  • Then, check all the given boxes and click on the “Reset” option.

For complete instructions on how to setup Netgear extender, dial a toll-free number 1-866-504-8616. Our finest technicians will provide you instant support for your all Netgear products or devices. We are the service provider of Netgear.

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