75% of the callers feel utterly annoyed when businesses do not respond to their calls within the appropriate time. And, the worst part is that an annoyed customer may never show up.

Are you ready to take this sort of risk, especially when you are in a budding business? 

Well, we must say, no business would like to take up this risk as customers are the real assets and catalyst in any business’s success. 

If you are still working in an old-school manner and using a single line phone system, then the above case can be true for your business environment. Single-line phone system fails big time to handle the call traffic, reduce the call waiting time, and please your caller. All these things are more than enough to crush your business in this cut-throat competition. You can prevent this situation absolutely by using multiple phone lines. 

In this post, we will try to explore the capabilities and viability of the PBX system and how it can augment your business integrity. But, before anything, let’s start with:

What exactly we mean by multiple phone lines?

Multiple phone lines are one of the most significant tools that can be used to streamline business communication at every vertical. In this system, you use a PBX phone number. PBX stands for Private Branch Exchange and helps a business to communicate internally and externally without any qualms. Unlike traditional multiple line system which was only able to handle 8-10 users at a time, PBX can centralize the phone system components at a single place and allow 10-50 users to work simultaneously.  

How PBX phone number works?

In a PBX phone system, there are one or more SIP phones, PBX server, and a VoIP gateway (optional). When callers place a call using SIP phone, they ask the IP PBX server to connect them with the desired connection. The PBX server comes with a pre-set directory of all the phone/line users in the environment and funnels the caller according to their destinations. With PBX phone numbers, there is no one-to-one connection with the physical phone lines. 

PBX or IP PBX - Which is better?

We all are bound and shaped by technology, and it has also changed the face of telecommunication. Now, we have Cloud Based phone number technology that allows communication to take place on internet connection. Instead of the voice signal, there is a data packet that carries your communication from one place to another. 

The introduction of VoIP has changed the PBX methodology as well.  We have IP PBX that can start assisting you immediately, demand less of upfront investment, lower down your monthly call charges, and let you make a call from any of the data-driven devices.  All these things are not possible with a PBX system which is limited in operation. 

Hosted v/s on-premise

The PBX system is available in two options: hosted and on-premise.

In case of a hosted PBX system, your VoIP service provider will provide you all the hardware and software requirements for the PBX set-up, and you are going to pay the fixed monthly cost for all of this.  

Apart from this, your Online Phone Number service provider will also look into regular maintenance. In short, by paying a monthly fee, you will be free from all sorts of tensions. This is the best option for small scale businesses and independent businesses. 

On the other hand, the on-premise PBX system will be implemented by the organization. It will bear the hardware and software procurement expense and is also responsible for time-to-time maintenance. This is a suitable case only if you are an enterprise-level business and you can bear the hefty up-front expenses. 

How PBX helps a business to grow and flow?

• PBX allows a company to eliminate the need to own a different number for different departments of the same organization. You can bring all the different departments over a signal platform and build a centralized communication system. 
• One of the key features of the international phone numbers & PBX phone system is automatic call distribution (ACD). By using this feature, a business can distribute the incoming call evenly and reduce call waiting time for the customers. If one line is busy, your PBX system will automatically direct the call to the next available line. 
• You can set customized on-hold music on your international phone number and endow your callers with a pleasant call experience. 
• You can record a separate voice message for each extension and help a caller to reach its destination easily. 
• By using a PBX phone system, you can ditch the need of a receptionist to transfer the call, which is the case of a traditional phone system. Thus, you can handle many calls easily. 
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Final words

Waiting in a line to get the call answered is one of the worst nightmares of a caller. From a business’ point-of-view, a missed call means a lost lead. You can prevent both the situations by using a PBX system. So, don’t wait anymore and get it today.