Recently I worked with a client to resolve problems with an uncooperative supplier, so to misquote Mick Jagger, "I got satisfaction and no pain"

 

These are some learnings I've accumulated over the...

"Do I still want this customer" is a question I get asked? I recommend creating simple, objective measures based on financial contribution to the business and time spent serving the customer. Full article: https://www.nzperformconsult.com/post/do-i-still-want-this-customer

"Someone's stolen my computer, now I've lost all my data".  Oops!

I worked with a startup company and this was one of the scenarios we ran.  From this we decided that the business would be 100% cloud-based from the start - a...

"why don't my large projects get off the ground".  My experience is that often teams and client-teams get scared off when people present great ideas - but with large amounts of uncertainty.  

I came into one meeting where the client was...